FAQ: Presales Queries

Unfortunately this payment option is no longer available, and the only payment option now available online is to pay by credit card.
We treat the security of your information very seriously. For this reason we have chosen to use the e-payment system offered by Sagepay. When you choose to pay online, you will be transported directly into the website operated by Sagepay, and they process the transaction on our behalf. Once you have completed the payment, you will be transported back to our website page to confirm your order. We never receive your credit card details, and are simply provided with the payment, and a reference. All your credit card details are stored by Sagepay for maximum security.
Each product on our website will have an estimated number of working days in which you can expect your blind to be dispatched. At the time of dispatch you should receive a confirmation email from us, and delivery is usually the following day.
You will need to contact us via by email or phone. Our contact details can be found by following this link Email us. Or alternatively you can call us on 01782 568739 (lines open Mon-Fri 9:30 to 5:30pm)
Some of your made to measure blinds have an express service available, and this is usually at a small extra cost. Each express product will have the shipping details available of what service is available, and what costs this will be. To use the express service simply select the express options and add to basket, and pay as normal. We will then ship your blind on the express service.
Payment will be taken from your account as soon as you have placed your order, and completed your payment details.
For security reasons we cannot accept payment for goods over the telephone. The reason for this is we have adopted the Sagepay Online payment system, and when you make a payment online, we do not receive your credit card details. We only receive a payment reference and the payment. We believe this offers the best security possible as we do not hold your credit card details, and therefore your credit card data cannot be stolen from us by hackers or 3rd parties. All details are held by Sagepay.
To do this follow these simple steps. 1. Go to the blind fabric you are interested in 2. Enter your measurements, into the size boxes in centimetres. 3. Once you have entered your measurements, click calculate price 4. You will then be given a price for a blind in the fabric selected for the size you require. 5. if you require any further option or special finishes to your blind, then select these and click calculate price again. This will give you your final price.
Yes, we can send samples of all our blind fabrics. There will be a link to request a sample on each product page. All samples are free of charge, and you can order up to eight different fabrics per customer.