FAQ: Shipping & Delivery

Free shipping to selected areas of the UK is available on orders over £100. The areas that qualifies for free shipping are the Mainland UK , excluding the Scottish Highlands and Islands. These excluded areas are unfortunately areas where our carrier charges an additional charge to us, which we are regrettably forced to pass on as a shipping surcharge. However the total cost of shipping does reduce on orders over £100 automatically to the standard surcharge. For full details of all applicable postage charges to ship to your destination, please add your items to basket, and insert your delivery address and postcode. Your shopping cart will then show the full amount of the shipping you will be charged.
Estimated delivery times are stated on each product we offer. As all items are made to order, each product will show the number of working days it will take to make your blinds and dispatch them. You will then receive a notice of dispatch for your order, and you should receive delivery the following day . If we are unable to deliver within this time we will contact you and give you a delivery date to ensure this is convenient.
If you have just received an email saying your order has been dispatched, then your tracking number may not work immediately. It will not work until the parcel has been scanned by our carrier in the sorting depot. This may not be until 24hrs from when the parcel is collected from us. This is because we have our parcels collected in bulk and they are not scanned by our carrier until they reach the main sorting depot. If you order over a weekend your tracking number will therefore may not work until the following Monday (Tuesday if it is a bank holiday)
At present we only ship goods to destinations in the UK, Ireland and other UK based Islands. For full details of places we ship to, please check out our shipping page.
If you have selected a product showing free shipping, it will not show free shipping until such time as you have entered your address details into our system, as not all UK areas qualify for free shipping. Free shipping on selected products is available to people who live in the mainland UK, excluding Scottish highlands. If you qualify for free shipping simply enter your address details in the check out procedure, or log in if you have a user account, and you should then see free shipping on the shopping basket.
Shipping will be by our nominated carrier company, which may vary depending on the product you have ordered. At the time of dispatch, you should receive an email from us confirming this, and delivery should be the next working day
We use the most appropriate carrier to deliver your goods to you - our main carrier is currently FedEx. However depending upon the items that you have ordered we may use an alternative carrier. When your order is shipped you will receive an email including a tracking code, with this number you will be able to check the status of your order directly with the carrier who is handling the shipment. (Note that you will not be able to track Royal Mail shipping methods) We have a 'Where's my stuff' page with links to all the carriers that we use - so that you can use the appropriate link there are examples of what tracking codes will look like for each. This 'Where's my stuff' page can be found by clicking the banner on the right hand side of any page on the blinds-hut.co.uk website. If you have a Customer Account login the link to this page will also be in your Order History section just below the tracking number for Shipped orders.
At present it is not possible to have an order sent to you at a specific date or to postpone the delivery, we would therefore recommend that you check the availability of a product and delivery times to ensure that you are likely to be available for delivery of the item. In order to help our customers we do allow items to be despatched to a different address. The most popular option is to have items despatched to your workplace, so that one of your colleagues could sign for it, avoiding the item not being delivered and then having to arrange re-delivery. We have also found that despite the fact that we have a very high success rate in terms of delivery of our products that the small number of problems that we do have tends to be to residential addresses rather than business addresses. We would therefore always recommend where possible that customers have items delivered to their work address to ensure delivery.
All our deliveries need to be signed for. If you would like your items to be left with a neighbour, then please leave a note at your delivery address when you are out giving delivery instructions. We can also deliver to your place of work, however it is advised to consider the size of the order to ensure you can take it home safely without damage occuring.
Traditionally, we would not send orders until they can be met in full. However from time to time, depending on the item, we may send part orders. You would not incurr any extra shipping charges in this instance.