FAQ: Technical Issues

If your address is not listed in the postcode look up, the best way to enter your address is to select and address that is next door, or very close to your house. Then click edit address and change the 1st line of the address to show your details. The 2nd best way is to click “ I cannot find my address” and you will be able to enter your address manually. However the above option is better as it ensures we have the correct postcode for your delivery.
You may be experiencing difficulty because your browser has javascript disabled. This technology is used to give you the best experience by allowing you to enter your details through a postcode lookup service. To enable this on your browser please follow the guidance below: Internet Explorer 6.0+ 1. Click the Tools menu. 2. Select Internet Options. 3. Click the Security tab. 4. Click the Custom Level button. 5. Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.' 6. Click the OK button. 7. If you see a confirmation window, click the Yes button. Firefox 3.6+ 1. Click the Tools menu. 2. Select Options. 3. Click the Content tab. 4. Select the 'Enable JavaScript' checkbox. 5. Click the OK button. Safari 2 or 3 1. Click the Safari menu. 2. Select Preferences. 3. Click the Security tab. 4. Select the 'Enable JavaScript' checkbox. When you have enabled this - refresh the page and proceed as directed
In order to use the most of the vouchers we issue, you will need to be logged in with a user account before your voucher will work. If you have a user account, then simply navigate to the home page, log in, and navigate to the checkout page and enter your voucher code. If you do not have an account, then navigate to the homepage, create an account, and then follow the steps above.
You may be experiencing difficulty because your browser has javascript disabled. This technology is used to give you the best experience by allowing you to enter your details through a postcode lookup service. To enable this on your browser please follow the guidance below: Internet Explorer 6.0+ 1. Click the Tools menu. 2. Select Internet Options. 3. Click the Security tab. 4. Click the Custom Level button. 5. Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.' 6. Click the OK button. 7. If you see a confirmation window, click the Yes button. Firefox 3.6+ 1. Click the Tools menu. 2. Select Options. 3. Click the Content tab. 4. Select the 'Enable JavaScript' checkbox. 5. Click the OK button. Safari 2 or 3 1. Click the Safari menu. 2. Select Preferences. 3. Click the Security tab. 4. Select the 'Enable JavaScript' checkbox. When you have enabled this - refresh the page and proceed as directed
You can either delete all the items in the cart, or delete single items, as required. To delete all items from the shopping cart, click the "clear cart" button. This will empty the shopping cart. To delete 1 or more items only, simply check the small delete box towards the right hand side of each item you wish to delete, click the update cart button, and this will delete the checked items only.
Many functions on our website including the registration and cart process require javascript to be enabled in your browser for them to work correctly. Follow this guide to check that you have this turned on for your browser. Internet Explorer 6.0+ 1. Click the Tools menu. 2. Select Internet Options. 3. Click the Security tab. 4. Click the Custom Level button. 5. Scroll down until you see the 'Scripting' section. Select the 'Enable' radio button for 'Active Scripting.' 6. Click the OK button. 7. If you see a confirmation window, click the Yes button. Firefox 3.6+ 1. Click the Tools menu. 2. Select Options. 3. Click the Content tab. 4. Select the 'Enable JavaScript' checkbox. 5. Click the OK button. Safari 2 or 3 1. Click the Safari menu. 2. Select Preferences. 3. Click the Security tab. 4. Select the 'Enable JavaScript' checkbox. When you have enabled this - refresh the page and proceed as directed