Your statutory rights

At we want you to be completely happy with your purchases, and that is why in addition to you statutory rights we offer on most of our products our 28 day no quibble returns guarantee, so you can return any item that qualifies within 28 days for a full refund. Please view the full details of this no quibble guarantee.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for items which have been specifically made to your requirements, (e.g. Made to measure items), or where items have been specifically cut to length for you (e.g. fabric that has been cut from a roll).

You must take care to ensure that when you inspect or open items that you use reasonable care to ensure that the products are not damaged, and when returning items to us that you include the original packaging with your return.

To cancel your purchase within the seven-working-day cooling-off period, please simply return it to the address below and indicate you require a full refund. Please note that you must be able to provide proof of delivery to us of your returns, so please ensure you retain any tracking information in case we cannot locate your parcel. Please note that you are responsible for the costs of returning unwanted items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Other Statutory Rights

For more information about your other statutory rights, please visit

If you need to contact us by post or return items to us please use the following address:

Terry’s Textiles Ltd
Unit 6-8 Winpenny Road,
Parkhouse Industrial Estate East,
Newcastle under Lyme,

If you need to email us, please to use our online contact form.